Digital channels are brand new interfaces to transform customer’s end-to-end experience. A wide range of services delivered to provide a better accomodation experience throughout their digital projects, from research to user testing.
Discover users perceptions, cognitions, and behaviours enabled us to provide effective service design and taxonomy based on user psychology and patterns.
We moved financial service complexity to the background, providing intuitive and dead-simple interface as well as improving the overall user experience.
Exploring opportunities for a better experience to engage Madrid’s citizens for public participation in decision making using an open, transparent and democratic government platform.